The Guangzhou R&F Hospital is clinically affiliated with UCLA Health, USA, bringing us great opportunity for learning and modeling of care delivery that is based on establishing and maintaining a professional relationship with our patients, their families, and our community.
From that central perspective we have built our hospital’s mission, vision, and values in which our professional nursing practice is delivered.
Three central themes are interconnected to form our professional practice.
They are:
Relationship Based Care Delivery
Professional RN Role as
Decision Maker
O’Rourke’s Accountability Model
and Model of Professional Role
Overall, our professional nursing care is based on knowledge of our patient and their families in which a partnership for care is established.
Our care delivery will incorporate continuity of care through primary care nursing assignments, staffing ratios that remaining stable throughout the 24 hour day, and an interdisciplinary approach to patient care planning.
As nurses, we accept the ownership and responsibility to ensure our care is delivered with a ‘fair and just’ philosophy focused on safe patient outcomes.
01 Professional Nursing
The first concentric ring of our professional nursing delivery model seeks to illustrate and explain our Nursing Department’s Mission, Vision, and Values.
We have adopted UCLA Health’s CICARE approach to ensure each patient and family interaction is rewarding and beneficial to impacting patient outcomes.
Through the CICARE model, we seek to Connect, Introduce ourselves by name and role, Communicate clearly, Ask if there are any questions or concerns, Respond in a timely and truthful manner, and Exit each interaction with empathy and sharing what activities come next.
Mission
Vision
Values
Our nursing Values are unchanged from our hospital values which seek to ensure Compassion, Respect, Excellence, Discovery, Integrity and Teamwork (CREDIT) in our daily work.
02 Relationship-based Care
To have a greater understanding of relationship-based care, our nursing team will be undergoing classroom and clinical training related to the EIGHT dimensions of the relationship-based care model developed by Creative Healthcare Management™.
Patients and their families are the reason our hospital is being built.
We are diligently working to ensure our clinical care processes, structures, and department relationships are designed to support a caregiver’s ability to provide compassionate, high-quality care delivery.
We firmly believe that human dignity is a fundamental aspect of healing and must be always safeguarded.
In a true relationship-based care organization all hospital processes are aligned with the needs of the patient and their families as our number one priority.
Dimension ONE
Dimension ONE focuses on the systems of care that surround a patient and their family during their inpatient and outpatient visit.
Patient and family “voices” are essential for our success. We will achieve this dimension by involving the patients and their families in clinical goal setting, by having them actively involved in handover discussions and clinical ward rounds, and by inviting them to join hospital structure meetings such as advisory boards and customer councils.
In hospitals, families are often regarded only as “visitors” and not an important part of a patient’s healing journey. For our patients, their family will also be members of the care team.
Dimension TWO
Dimension TWO offers that a healing culture accepts the responsibility that all people are treated with respect and dignity including staff, patients, families, and our business partners.
Our education and benefits programs will support the learning potential of all staff and will value their contribution to the health and healing of our patients.
First, our caregivers must be offered time to care for themselves to stay healthy and to be emotionally available to others.
This approach will be supported through evidence-based staffing ratios and a calm work setting.
Second, our programs will support care for our work colleagues.
Healthy interpersonal relationships help to positively impact patient and family experiences.
Each of our team members will undergo training and practice using the CI CARE model and each colleague interaction will be done with mutual respect, trust, and honest communication.
Finally, our new hospital campus has been intentionally designed to provide a physical and emotional environment designed to promote healing.
Each of our ward rooms are “private” rooms large enough to accommodate family visitation and overnight stays when needed.
The design of our private rooms and lobby areas takes into consideration a need for calming colors, natural light, and visualization of nature. We firmly believe these elements are an integral part of the healing journey.
Dimension THREE
Dimension THREE focuses on our hospital leadership.
At Guangzhou R&F Hospital, we view leadership as a “quality” and not an office position or a specific individual.
Each of our hospital leaders share a vision that fosters communication and healthy work relationships where each team member seeks to improve themselves and their work processes.
Our leaders hold the wellbeing of our staff, patients, and families as our highest priority.
As leadership, we demonstrate several core competencies toward this goal. These can be summarized as
(1) articulating clear and positive expectations;
(2) accepting responsibility and ownership for our work;
(3) creating a culture of accountability for themselves and others;
(4) building healthy relationship based on staff appreciation and inspiration;
(5) development of our team;
(6)leading change by engaging others.
You will also see in these 6 goals our values built on CREDIT.
In closing, our professional nurses firmly believe that nursing is a noble profession, and we thank all of you for your selfless dedication to others.
